Unity Bank reaffirms commitment to customer service
The Managing Director/Chief Executive Officer of Unity Bank Plc, Mrs Tomi Somefun, reiterated the commitment of the bank to going beyond and above in the interest of its customers.
According to a release from the bank, she commended its frontline staff for effectively translating its customer service charter.
She said, “This year’s theme “Above and Beyond” supports our mission at Unity Bank, which enables us to reflect on our collective journey so far where our customers are at the centre of our business.”
Somefun further stated that the bank was continually investing in innovation as well as revamping existing systems, noting that new tools and strategies would be rolled out in the coming months to further enrich customer experiences.
“Whether it is through improved digital platforms or personalised services, we are committed to enhancing the way you bank with us,” she added.
While acknowledging the essential role frontline staff play in creating lasting relationships with customers, Somefun said that through dedication, resilience, and professionalism, Unity Bank Customer Service had demonstrated that it embodies the ‘Above and Beyond’ theme of this year’s celebration.
“Day after day, our staff go beyond the call of duty, ensuring that every customer interaction is handled with care and excellence. They are the reason our customers continue to choose Unity Bank,” she added.
Also, the bank’s Chief Customer Service Officer, Elfrida Igebu, said, “Throughout the week, we have seen firsthand what it means to go the extra mile. Our commitment to exceeding expectations, personalizing experiences, and showing genuine empathy has set us apart and created lasting connections with our customers.”
From October 7-11, the bank lined up several activities to celebrate customers and the exceptional teams in its over 200 branches nationwide, rewarding outstanding staff members
