FirstBank enhances digital experience with biometrics
FirstBank has introduced advanced facial biometric technology on its mobile banking application, FirstMobile.
According to the bank, the upgrade includes facial recognition sign-up and activation, as well as virtual credit cards for secure online shopping, among other features.
The lender stated that the enhancements aim to provide customers with a seamless, secure, and efficient digital banking experience.
Commenting on the upgrades, Group Executive, E-Business and Retail Products Division, FirstBank, Chukwuma Ezirim, said:
“With these new services now live on FirstMobile, we are confident that we will significantly enhance our customers’ digital experience. FirstBank is committed to innovation and to delighting our customers by making transactions stress-free and highly convenient.
“We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to offering cutting-edge solutions that make banking simpler, faster, and more accessible.
Our goal is to ensure that every interaction with FirstBank enhances customer satisfaction and builds long-lasting relationships.”
The bank added that the new features address the diverse needs of its customers, including new users, diaspora customers without cards, those with lost or expired cards, individuals who have opted out of card use, and users experiencing card verification issues or lacking easy access to card details.
“This feature will provide seamless access to essential banking services, such as fund transfers and bill payments, ensuring swift, reliable, and convenient transaction processing for all users,” FirstBank stated.
