FAAN Clarifies Cargo Handling Operational Procedures At Airports

The Federal Airports Authority of Nigeria (FAAN) has make clarifications regarding cargo handling procedures and operations at airports.

The clarification follows a video circulating online, depicting a disagreement between its staff and an individual over cargo charges at the Murtala Muhammed International Airport (MMIA) Terminal.

The Agency in setting the record straight regarding cargo policies and the incident in question, said contrary to initial reports, the individual involved was not a passenger but a cargo agent conducting illegal operations at the airport.

According to FAAN, she refused to pay the stipulated charges for the cargo and behaved in an unacceptable manner, damaging equipment and straining the Agency’s resources.

“We would also like to clarify that there was no form of molestation by FAAN staff, neither was there any request for a bribe from our staff during the incident. This was simply an act of blackmail.

“Our staff was simply ensuring that the correct levy was paid.

“We urge all cargo agents and members of the public to note that cargo operations should be restricted to designated cargo areas, utilizing proper vehicles, personnel, and pay the levies. Our cargo policies are designed to ensure adherence to international best practices, prevent damage to airport facilities, and prioritize customer service and safety.

“Specifically, we impose a fine of ₦5,000.00 (Five Thousand Naira) on non-compliant cargoes for Failure to utilize designated cargo terminals, damage to carousels resulting from improper cargo handling.” it said.

The FAAN said it remains committed to providing clear guidance on its policies and procedures and advised the public to adhere to the rules guiding airport operations to avoid similar incidents in the future, stressing that “By working together, we can ensure a safe and efficient airport experience for all.”