CAC restructuring to meet customers’ needs – Official
The Corporate Affairs Commission has restated its commitment to taking significant steps to reposition itself as a customer-centric organisation that satisfies the aspirations of both national and global businesses.
It expressed its readiness to re-invent and recreate itself to meet the present and future needs of its customers.
The CAC Registrar-General/CEO, Hussaini Magaji, disclosed this while declaring open its 2024 Management Retreat with the theme, “Repositioning the Corporate Affairs Commission for Enhanced Service Delivery”, in Jos, Plateau State.
A statement by the commission on Friday highlighted the resolve to transform and restructure the agency to a customer-centric global registry.
Magaji said the existing organisational structure needs to be completely dismantled to enable the development of a more flexible and dynamic framework.
He said, “CAC is a learning organisation ready and willing to re-invent and recreate itself to meet the present and future needs of its customers to ensure a customer-centric organisation.
“Therefore the current organogram must be totally dismantled to pave the way for a more flexible and dynamic structure in sync with global reality.
“The mass deployment of technologies to perform certain tasks was necessary to meet constant changes in human needs, “ he added.
While underscoring the theme of the retreat, Magaji charged the participants to not only look at the present needs of customers but also focus and forecast their future needs to ensure that structures and processes do not become obsolete.
He also revealed plans to restructure operations and core functions of state offices, with more focus on post-incorporation activities.
The move, which would specifically be compliance and enforcement-driven, would entail their conversion to strategic compliance and enforcement centres or units.
According to him, they would be properly structured, trained, and empowered to undertake ethical compliance and enforcement functions.
To achieve the desired goal, the registrar-general said a committee was constituted to develop a blueprint as guided by experiences from other jurisdictions, particularly Malaysia and China, without prejudice to other relevant jurisdictions with similar structures.
Also speaking, the Plateau State Governor, Caleb Mutfwang, applauded the efforts of the registrar-general towards repositioning the Commission.
The governor represented by Commissioner of Trade and Industry, Musa Sule, used the forum to highlight the economic potentials of Plateau State.
In his remarks, the Director-General/CEO of the Industrial Training Fund ITF, Dr Afiz Ogun, praised the commitment of the registrar-general towards overturning the fortunes of the commission.
